Making a complaint

By Phone

Call 1300 362 072 between 9am - 5pm (AEDT) Monday to Friday - (Not a toll-free number. Calls from mobile phones are charged at mobile phone rates.)


Complete an Online Complaint Form

In writing

To GPO Box 442 Canberra ACT 2601, or by fax to (02) 6276 0123

In person

Visit our office at Level 5, Childers Square, 14 Childers Street Canberra City ACT 2601

Services available to assist you to make a complaint

If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450. If you are hearing, sight or speech impaired, a TTY Service is available through the National Relay Service on 133 677.