Making a complaint

Before you make a complaint, there are some things you need to know...

Resolving the issue yourself

  • Most agencies have internal complaint handling procedures. As a general rule, the Ombudsman does not investigate complaints about an agency unless they have been raised with that agency first.
  • This page provides tips and advice to help you resolve your complaint with an ACT Government agency.

Complaints the Ombudsman can investigate

  • This page outlines the kinds of complaints the Ombudsman can investigate.

Frequently asked questions

What you can expect from us

  • Our Service Charter sets out the standards of service you can in your dealings with our office about your complaint.

Review of our decisions

  • If you disagree with our final decision about your complaint, you can ask us to review it.

How to make a complaint