How to make a complaint
Most agencies have internal complaint handling procedures. As a general rule, the Ombudsman does not investigate complaints about an agency unless they have first been raised with that agency, providing them with the opportunity to address your concerns - see Resolving the issue yourself for tips and advice that might assist you in approaching the agency with your complaint.
- Your contact details (name, phone number, email, address). You can also make an anonymous complaint or a complaint on behalf of another person. For more information, please see our frequently asked questions page
- The name of the agency or Directorate you are complaining about
- A summary of your compliant including dates of events and contact with the agency, names of people involved and anything else you think might be helpful to us - see 'How to write your complaint' below for more information
- Any reference numbers your complaint was allocated in your dealings with the agency
- Copies of any relevant correspondence or paperwork you may have concerning your complaint
Keep it simple and stick to the facts. Be as specific as possible about dates, names and other important details. There should be enough information for the Ombudsman to understand the circumstances of your complaint and decide how to deal with it. When writing your complaint, think about: