Who else can help

Before making a complaint to an oversight body, we suggest you try to resolve the issue with the agency or service provider directly, as they may be able to resolve your issue more quickly. You can do this by contacting their complaint-handling area.

If you are not satisfied with the response you receive from the agency or service provider about your complaint, the information below may help you seek further assistance to resolve your complaint in the ACT.

If you are not sure who to contact, call us on 02 5117 3650 and we can help you identify the appropriate organisation.

Organisations who can help with your complaint:

The following information outlines organisations who can help you with your complaint in the ACT.

Complaint	Topic	Who to complain to
Aged care	Respite, home maintenance	ACT Human Rights Commission
	Aged care facilities	Aged Care Quality and Safety Commission
Aviation	Airlines	Airline Customer Advocate
	Aircraft noise	Aircraft Noise Ombudsman
Bullying	In the workplace	Notify WorkSafe ACT - WorkSafe ACT
Children and youth	Accomodation	ACT Human Rights Commission
	Education	ACT Human Rights Commission
	Abuse and misconduct	ACT Human Rights Commission
Consumer goods	Consumer law	Fair Trading (act.gov.au)
Defence Force	Administrative  matters, abuse	Commonwealth Ombudsman
Discrimination	Accommodation, housing, education, employment, transport etc	ACT Human Rights Commission
	VET student loans, VET Fee-Help loans	Commonwealth Ombudsman
Health	Hospitals, medical centres doctors, nurses,	ACT Human Rights Commission
	Health insurance	Commonwealth Ombudsman
Housing	Real estate agents	Home (act.gov.au)
Immigration	Visa’s, detention, customs	Immigration and citizenship (homeaffairs.gov.au)
Overseas students	Complaints about private education providers	Commonwealth Ombudsman
Pets	Dangerous dogs	Access Canberra
Police and legal system	ACT Lawyers	ACT Law Society
	ACT Police	Australian Capital Territory Policing (act.gov.au)
Postal operator	Australia Post	Complaints, compliments and feedback - Australia Post (auspost.com.au)
Private health insurance		Commonwealth Ombudsman
Transport	Action buses	Access Canberra Home Home (act.gov.au)
	ACT light rail	Access Canberra Home Home (act.gov.au)