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IMPORTANT NOTICE:
On 13 September 2024, the ACT Government assumed a caretaker role, with an election to be held 19 October 2024. Information on this website will be published in accordance with the Guidance on Caretaker Conventions until after the election and conclusion of the caretaker period.
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      If you need more translations, please contact us via: 1300 362 072 or ombudsman@ombudsman.gov.au

      IMPORTANT NOTICE:
      On 13 September 2024, the ACT Government assumed a caretaker role, with an election to be held 19 October 2024. Information on this website will be published in accordance with the Guidance on Caretaker Conventions until after the election and conclusion of the caretaker period.

      Indigenous services

      Acknowledgement of Country

      The ACT Ombudsman acknowledges the traditional owners of the Canberra region, the Ngunnawal people. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

      What we do

      We help people sort out their problems with the ACT Government and ACT Policing. You can tell us anything that seems wrong or unfair. We don’t take sides and will listen to you and the agency.

      We will listen to your story and tell you if we can help. If we can’t help you, we will help to find someone who can.

      Our services are free and confidential.

      Check if we can help you

      Call us on 1800 060 789 to tell us your story. We will listen to your complaint and decide if we can help you.

      If we can help we may ask you and the government agency for information, to work out what happened. Then we can tell you what we can do about the problem.

      If we can't help you, we will help you find someone who can.

      Contact us

      You can call us on our dedicated Indigenous number 1800 060 789, or use an Indigenous language interpreter service.

      You can also make a complaint using our online complaints form.

      If you would like help making a complaint, call us and we will do our best to help you. We can:

      • call you back at a time suitable for you
      • give you extra time to make your complaint
      • connect you with one of our Indigenous staff members.

      You can ask a friend or family member to help with making your complaint.

      To learn more about what we do, or how to make a complaint, read our ACT and Commonwealth focused brochures.