You can contact us via the following ways:
- online through our online complaint form
- by phone on (02) 5117 3650 (note this is not a toll-free number and calls from mobile phones may attract additional charges)
- in person at our office location listed below
- in writing at GPO Box 442, Canberra, ACT 2601
Make a complaint online
You can access our online form 24 hours a day.
Make a complaint by phone
To make a complaint by phone, please call (02) 5117 3650.
Our phone service is available during the following hours:
- Monday 10:00 am – 4:00 pm
- Tuesday 10:00 am – 4:00 pm
- Wednesday 10:00 am – 2:00 pm
- Thursday 10:00 am – 4:00 pm
- Friday 10:00 am – 4:00 pm
Note: The times outlined above are AEST, or AEDT during daylight savings hours (October to March).
Our phone lines are closed on national public holidays and may be closed at other times, including state or territory public holidays. We will provide advance notice on our website when this this occurs.
Make a complaint in person at our office
Make a complaint in person at our office between 10am and 4pm Monday – Friday.
Our address is Level 5, 7 London Circuit, Canberra City, ACT.
Note: Appointments are not required but we encourage you to call ahead to ensure a staff member is available to discuss your complaint. Please call ahead on (02) 5117 3650. Our office is closed on public holidays.
Write to us
You can write to us by sending your enquiry to:
ACT Ombudsman
GPO Box 442
Canberra ACT 2601
Note: Please include your phone number so we can contact you.
International enquiries
For enquiries made from outside of Australia, please call +61 2 5117 3650.
Services available to help you
First Nations people can contact us on our Indigenous line at 1800 060 789.
If you are Deaf/deaf, hard of hearing or have a speech difficulty, you can use the National Relay Service to contact us.
If English is not your first language, the Translating and Interpreting Service (TIS) is a free-of-charge service available on 131 450.
We also have information sheets in many community languages and can provide copies of a large print information booklet.
Phone calls to the ACT Ombudsman from the Alexander Maconochie Centre are free.
Feedback
The ACT Ombudsman is part of the Office of the Commonwealth Ombudsman.
We welcome your feedback on our service. If you have any questions, comments or suggestions please use our online enquiry form.
Seeking information from the ACT Ombudsman
Guidelines on seeking information from the ACT Ombudsman including Freedom of Information requests.
Media Enquiries
For media enquiries about the ACT Ombudsman, the Commonwealth Ombudsman, the National Student Ombudsman or any of the other functions please email: media@ombudsman.gov.au