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IMPORTANT NOTICE:
On 13 September 2024, the ACT Government assumed a caretaker role, with an election to be held 19 October 2024. Information on this website will be published in accordance with the Guidance on Caretaker Conventions until after the election and conclusion of the caretaker period.
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      If you need more translations, please contact us via: 1300 362 072 or ombudsman@ombudsman.gov.au

      IMPORTANT NOTICE:
      On 13 September 2024, the ACT Government assumed a caretaker role, with an election to be held 19 October 2024. Information on this website will be published in accordance with the Guidance on Caretaker Conventions until after the election and conclusion of the caretaker period.

      Complaints: Online Complaint Form

      General Phone: If you're unable to complete the online form, you can call (02) 5117 3650. Our phone service is available during the following hours:

      • Monday 10:00 am – 4:00 pm
      • Tuesday 10:00 am – 4:00 pm
      • Wednesday 10:00 am – 2:00 pm
      • Thursday 10:00 am – 4:00 pm
      • Friday 10:00 am – 4:00 pm

      Note: The times outlined above are AEST, or AEDT during daylight saving.

      Our office and phone lines are closed on national public holidays.

      Indigenous Line: 1800 060 789

      International: +61 2 5117 3650

      Post: ACT Ombudsman, GPO Box 442, Canberra ACT 2601

      Enquiries: The ACT Ombudsman is part of the Office of the Commonwealth Ombudsman. You can use the Enquiry Form on the Commonwealth Ombudsman website to order publications, media enquiries, request a guest speaker, make an FOI request or make a complaint about our office.

      Office Location: Level 5, 14 Childers Street, Canberra.

      Media enquiries: email media@ombudsman.gov.au in business hours.

      Reportable Conduct Scheme: Visit the Reportable Conduct page for more information.

      Freedom of Information Review or Complaint: actfoi@ombudsman.gov.au. Please note, this email address is only for ACT FOI matters. Visit the Freedom of Information page for more information.

      Help with making complaint

      If you need support to make a complaint please call us on (02) 5117 3650. We will do our best to help you.

      You can call us on our dedicated Aboriginal and Torres Strait Islander number 1800 060 789 or use our Aboriginal and Torres Strait Islander language interpreter service.

      If you are a non-English speaking person, call the Translating and Interpreter Service (TIS) on 131 450. View our publications page for information in multiple languages.

      If you are hearing or speech impaired please use the National Relay Service:

      • call the Speak and Listen number on 1300 555 727, then ask for (02) 5117 3650
      • call Text telephone (TTY) on 133 677 then ask for (02) 5117 3650.

      Phone calls to the ACT Ombudsman from the Alexander Maconochie Centre are free.

      Unhappy with us

      If you have a complaint about the service you have received from our office, please on (02) 5117 3650.