Complaints: Online Complaint Form

Please be advised our phone lines will be closed on 10 June 2024 due to a public holiday. If you need to submit a complaint, please use our online form.

General Phone: If you're unable to complete the online form, you can call (02) 5117 3650. Our phone service is available during the following hours:

  • Monday 10:00 am – 4:00 pm
  • Tuesday 10:00 am – 4:00 pm
  • Wednesday 10:00 am – 2:00 pm
  • Thursday 10:00 am – 4:00 pm
  • Friday 10:00 am – 4:00 pm

Note: The times outlined above are AEST, or AEDT during daylight saving.

Our office and phone lines are closed on national public holidays.

Indigenous Line: 1800 060 789

International: +61 2 5117 3650

Post: ACT Ombudsman, GPO Box 442, Canberra ACT 2601

Enquiries: The ACT Ombudsman is part of the Office of the Commonwealth Ombudsman. You can use the Enquiry Form on the Commonwealth Ombudsman website to order publications, media enquiries, request a guest speaker, make an FOI request or make a complaint about our office.

Office Location: Level 5, 14 Childers Street, Canberra.

Media enquiries: email in business hours.

Reportable Conduct Scheme: Visit the Reportable Conduct page for more information.

Freedom of Information Review or Complaint: Please note, this email address is only for ACT FOI matters. Visit the Freedom of Information page for more information.

Help with making complaint

If you need support to make a complaint please call us on (02) 5117 3650. We will do our best to help you.

You can call us on our dedicated Aboriginal and Torres Strait Islander number 1800 060 789 or use our Aboriginal and Torres Strait Islander language interpreter service.

If you are a non-English speaking person, call the Translating and Interpreter Service (TIS) on 131 450. View our brochures for information in multiple languages.

If you are hearing or speech impaired please use the National Relay Service:

  • call the Speak and Listen number on 1300 555 727, then ask for (02) 5117 3650
  • call Text telephone (TTY) on 133 677 then ask for (02) 5117 3650.

Phone calls to the ACT Ombudsman from the Alexander Maconochie Centre are free.

Unhappy with us

If you have a complaint about the service you have received from our office, please on (02) 5117 3650.