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IMPORTANT NOTICE:
On 13 September 2024, the ACT Government assumed a caretaker role, with an election to be held 19 October 2024. Information on this website will be published in accordance with the Guidance on Caretaker Conventions until after the election and conclusion of the caretaker period.
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      If you need more translations, please contact us via: 1300 362 072 or ombudsman@ombudsman.gov.au

      IMPORTANT NOTICE:
      On 13 September 2024, the ACT Government assumed a caretaker role, with an election to be held 19 October 2024. Information on this website will be published in accordance with the Guidance on Caretaker Conventions until after the election and conclusion of the caretaker period.

      ACT Quarterly Report released

      The ACT Ombudsman is pleased to announce the release of our first quarterly report for 2020–2021. This quarter we received 159 complaints and finalised 135, with the largest number of complaints received relating to Housing ACT, followed by ACT Corrective Services.

      We released an own motion investigation report about the transparency of commercial land valuations decisions made by the ACT Revenue Office. Our Office also made five recommendations to Housing ACT to improve its complaint handling practices following its participation in our Complaint Assurance Program.

      Most of our community and agency engagement continued to be virtual, although we will soon begin to meet in person with some community stakeholders.

      To find out more, read the full report here.