APPENDICES

Appendix 1

Approaches and complaints received and finalised about ACT Government agencies and ACT Policing, 2012–13 (including freedom of information)

Explanation of terms used in the following table.

Approaches / Complaints received	Approaches/complaints received in 2012–13
Approaches / Complaints finalised	Approaches/complaints finalised in 2012–13, including some complaints carried over from previous years
Category 1	Approaches/complaints resolved without investigation, outcomes include decisions not to investigate and referrals to appropriate agency or authority
Category 2	Complaints that cannot be resolved at Category 1 and require further internal enquiries/research or more information from the complainant, resolved without contacting the agency
Category 3	Complaints where an investigation was conducted and the agency contacted
Category 4	Further investigation conducted as the complaint was not able to be resolved at Category 3
Category 5	Further investigation conducted as the complaint was not able to be resolved in Category 4; involves formal reporting processes
Remedies	Complaints can contain a number of issues, each requiring separate investigation and possibly resulting in a number of different remedies

Table A1: Approaches and complaints received and finalised about ACT government agencies and ACT Policing, 2012–13 (including freedom of information)

direcToraTe/aGenc	received	finalised					Remedies
	ToTal	not investigated		investigated
	Total Received	Category 1	Category 2	Category 3	Category 4	Category 5	Total Finalised	Action expedited	Apology	Decision changed or reconsidered	Disciplinary action	Explanation	Financial remedy	Other non-financial remedy	Law, policy or practice changed	Remedy provided by agency without Ombudsman intervention	Total Remedies
Chief minister and Treasury Directorate	3	2					2
Chief Minister and Treasury Directorate (previous)	1		1		1		2					2					2
Treasury Directorate (previous)	1	2	3	4			9		1			3	1	1			6
ACT Legislative Assembly					1			1
	11						14										8
Commerce and Works Directorate	2		1				1										8
ACTEW	13	4	9				13
	15						14
Community Services Directorate	14	6	8				14
Housing ACT	120	43	51	24	16		134	14	5	15		33	5	2	2	1	77
	134						148										77
Economic Development Directorate
ACT Gambling and Racing Commission	1
ACT Gambling and Racing Commission	1
ACT Land Development Agency	2	1	1				2
Economic Development Directorate	1	1					1
	4						3
Education and Training Directorate
Canberra Institute of Technology	15	2	5	8	3		18			5		3		1			9
Education and Training Directorate	13	6	6		1		13					2				2	4
University of Canberra	14	3	8	3			14			3		1					4
	42						45										17
Environment and Sustainable Development Directorate
ACT Planning and Land Authority	23	6	13	4	1		24	3	2	4	9						20
ActewAGL	3	1	1	1			3					1					1
	26						27										21
Health Directorate
Health Directorate	6	3	4	1			8					4					4
	8						8										4
Justice and Community Safety Directorate
Civil and Administrative Tribunal	7	3	3	1	2		9		1			2			1		4
ACT Corrective Services	61	11	31	8	4		54			1	1	10		1	2		15
Director of Public Prosecutions	6	3	2	1			6					1					1
ACT Emergency Services Agency	2	1	1				2
ACT Government Solicitor	1			1			1										1
ACT Human Rights Commission	6	2	4				6
Justice and Community Safety Directorate	8	4	3	1			8	1	1			1			1		4
Legal Aid ACT	7	3	5				8
ACT Law Society	2		2				2
ACT Magistrates Court	4		2	4			4	1				1					2
ACT Magistrates Court	4		2	4			4	1				1					2
Public Advocate of the ACT	0			1			1					1				1	2
ACT Office of Regulatory Services	28	6	13	17			36		2	5		16	3		1		27
Public Trustee of the ACT	8	3	3	1	1		8	1				2					3
Supreme Court of the ACT	1	1					1
	141						146										59
Territory and municipal Services
Territory and Municipal Services Directorate	57	23	26	9	1		59		1	2		12	5				20
	57						59		1	2		12	5				20
ACT Policing	125	56	57	6	4		123	1	2			9					12
	125						123										12
ACT Government Total	563	195	264	94	34	0	587	21	15	35	3	114	14	5	7	4	218

Appendix 2

Report on omissions and reasons for non-compliance

The ACT Ombudsman has been declared a public authority in accordance with section 16 of the Annual Reports (Government Agencies) Act 2004. However, the Commonwealth Ombudsman, who is appointed under the Ombudsman Act 1976(Cth), discharges the role of ACT Ombudsman under the ACT Self-Government (Consequential Provisions) Act 1988 (Cth).

Due to this arrangement, the ACT Ombudsman is unable to report against some aspects of the ACT Chief Minister’s Annual Reports Directions 2012–13. Reporting on these issues and whole-of-government issues is provided for the office as a whole through the Commonwealth Ombudsman Annual Report 2012–13, which is available at www.ombudsman.gov.au.

Table A2: Omissions and reasons for non-compliance

secTion	parT	reason
A: Performance and financial management reporting	A.5 Management discussion and analysis A.6 Financial report A.7 Statement of performance A.8 Strategic indicators A.10 Triple bottom line Reporting	ACT Ombudsman functions are intrinsically linked with broader Commonwealth Ombudsman organisational operations
B: ACT Multicultural Strategy	B.2 Internal and external scrutiny	ACT Ombudsman functions are intrinsically linked with broader Commonwealth Ombudsman organisational operations
C: Legislative and policy-based reporting	C.1 Risk management and internal audit C.2 Fraud prevention C.5 Internal accountability C.6 Human resource performance C.7 Staffing profile C.8 Learning and development C.9 Workplace health and safety C.10 Workplace relations C.11 Human Rights Act 2004 C.13 Strategic asset management C.14 Capital works C.15 Government contracting C.16 Community Grants/ Assistance/Sponsorship C.19 Ecologically sustainable development (in part) C.20 Climate change and greenhouse gas reduction policies and programs C.20 Climate change and greenhouse gas reduction policies and programs C.23 ACT Strategic Plan for Positive Ageing 2010–14 C.24 ACT Women’s Plan 2010–15	ACT Ombudsman functions are intrinsically linked with broader Commonwealth Ombudsman organisational operations
	C.12 Strategic Bushfire Management Plan C.18 Commissioner for the Environment C.25 Model Litigant Guidelines C.26 Notices of non-compliance	No requirement to report

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