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      If you need more translations, please contact us via: 1300 362 072 or ombudsman@ombudsman.gov.au

      References

      References

      Abbreviations and acronyms

      ACT Australian Capital Territory

      AFP Australian Federal Police

      approaches Complaints, enquiries and other forms of contact with our office

      Cth Commonwealth

      Directorates administrative units of ACT government business

      office, the/our The Office of the ACT Ombudsman

      Compliance index

      Transmittal Certificate

      v

      Section A: Performance and financial management reporting

      1

      A.1 The Organisation 2
      A.2 Overview 3
      A.3 Highlights 6
      A.4 Outlook 6
      A.5 Management discussion and analysis N/A
      A.6 Financial report N/A
      A.7 Statement of performance 6
      A.8 Strategic indicators N/A
      A.9 Analysis of agency performance 8
      A.10 Triple bottom line report N/A

      Section B: Consultation and scrutiny reporting

      19

      B.1 Community engagement 20
      B.2 Internal and external security 3
      B.3 Legislative Assembly Committee inquiries and reports 20
      B.4 Legislation report 21

      Section C: legislative and policy-based reporting

      25

      C.1 Risk management and internal audit N/A
      C.2 Fraud prevention N/A
      C.3 Public interest disclosure 26
      C.4 Freedom of information 27
      C.5 Internal accountability N/A
      C.6 Human resource performance N/A
      C.7 Staffing profile 6
      C.8 Learning and development N/A
      C.9 Workplace health and safety N/A
      C.9 Workplace relations N/A
      C.11 Human Rights Act 2004 N/A
      C.12 Strategic Bushfire Management Plan N/A
      C.13 Strategic asset management N/A
      C.14 Capital works N/A
      C.15 Government contracting N/A
      C.16 Community grants/assistance/scholarship N/A
      C.17 Territory records 27
      C.18 Commissioner for the Environment N/A
      C.19 Ecologically sustainable development N/A
      C.20 Climate change and greenhouse gas reduction policies and programs N/A
      C.21 Aboriginal and Torres Strait Islander reporting 27
      C.22 ACT Multicultural Strategy 2010–13 27
      C.23 ACT Strategic Plan for Positive Ageing 2010–14 N/A
      C.24 ACT Women’s Plan 2010–15 N/A
      C.25 Model Litigant Guidelines N/A
      C.26 Notices of noncompliance N/A

      List of figures and tables

      Figures

      Figure 1 Approaches and complaints received about ACT Government agencies (excluding ACT Policing), 2003–04 to 2012–13
      Figure 2: Spread of approaches and complaints received about ACT Government agencies and ACT Policing, 2012–13
      Figure 3 Time taken to finalise approaches and complaints about ACT Government agencies and ACT Policing, 2012–13
      Figure 4: AFP approaches received, investigated and finalised 2007–08 to 2012–13

      Tables

      Table 1: Approaches and complaints by method received about ACT Government agencies and ACT Policing 2012–13
      Table 2: Summary of achievements against performance indicators, 2011–12 and 2012–13
      Table 3: Remedies provided in finalised complaints about ACT Government agencies and ACT Policing, 2012–13
      Table 4: Approaches and complaints received about the Chief Minister and Treasury Directorate 2012–13
      Table 5: Remedies for investigated complaints about the Chief Minister and Treasury Directorate 2012–13
      Table 6: Approaches and complaints received about the Commerce and Works Directorate 2012–13
      Table 7: Approaches and complaints received about the Community Services Directorate 2012–13
      Table 8: Remedies for investigated complaints about the Community Services Directorate 2012–13
      Table 9: Approaches and complaints received about the Economic Development Directorate 2012–13
      Table 10: Approaches and complaints received about the Education and Training Directorate 2012–13
      Table 11: Remedies for investigated complaints about the Education and Training Directorate 2012–13
      Table 12: Approaches and complaints received about the Environment and Sustainable Development Directorate 2012–13
      Table 13: Remedies for investigated complaints about the Environment and Sustainable Development Directorate 2012–13
      Table 14: Approaches and complaints received about the Health Directorate 2012–13
      Table 15: Approaches and complaints received about the Justice and Community Safety Directorate 2012–13
      Table 16: Remedies for investigated complaints about the Justice and Community Safety Directorate 2012–13
      Table 17: Approaches and complaints received about the Territory and Municipal Services Directorate 2012–13
      Table 18: Remedies for investigated complaints about the Territory and Municipal Services Directorate 2012–13
      Table 19: Approaches and complaints received about ACT Policing 2012–13
      Table 20: Remedies for investigated complaints about ACT Policing, 2012–13
      Table A1: Approaches and complaints received and finalised about ACT government agencies and ACT Policing, 2012–13 (including freedom of information)
      Table A2: Omissions and reasons for non-compliance