ACT Ombudsman Annual Report 2020-21
Contents
- Transmittal Certificate
- Part 1: Review by the Ombudsman
- Part 2: Annual Report Requirements
- Part 3: Performance analysis
- Part 4: Annual report requirements for specific reporting entities
- Part 5: Whole-of-Government annual reporting
- Part 6: State of the Service Report
- Part 7: Appendices
- Part 8: References
Report on omissions and reasons for non-compliance
Credits
Australian Capital Territory
ISSN 1037–4302
Material presented in this report is provided under a Creative Commons Attribution 4.0 international licence accessible at creativecommons.org/licenses/by/4.0/
Please attribute information in this report as licensed from the ACT Ombudsman under a Creative Commons 4.0 licence.
Produced by the ACT Ombudsman, Canberra.
Transmittal Certificate
9 September 2021
Ms Joy Burch MLA
Speaker
Legislative Assembly for the ACT
London Circuit
CANBERRA ACT 2600
Dear Speaker
I present to you the ACT Ombudsman’s Annual Report 2020–21.
The report has been prepared to fulfil the requirements of s 7A of the Annual Reports (Government Agencies) Act 2004.
I certify the Annual Report 2020–21 is an honest and accurate account of the work of the ACT Ombudsman’s Office (the Office) and that all material information on the operations of the Office has been included for the period from 1 July 2020 to 30 June 2021.
As I am an Officer of the Legislative Assembly, this report is not subject to the Annual Reports (Government Agencies) Directions 2021. Where relevant to my Office, I sought to include similar information in this report to that required under these directions.
Section 15 of the Annual Reports (Government Agencies) Act 2004 requires that you present a copy of the Annual Report to the Legislative Assembly within 15 weeks after the end of the reporting year.
Yours sincerely
Penny McKay
Acting ACT Ombudsman
Contacting the ACT Ombudsman
For enquiries about this report, or requests for other information, contact:
Manager, Communication
ACT Ombudsman’s Office
Post GPO Box 442
CANBERRA ACT 2601
Telephone (02) 6276 3773
If you would like further information about the Ombudsman, go to:
Website ombudsman.act.gov.au
The ACT Ombudsman Annual Report 2020–21 is available on the website.