Case studies
These case studies are deidentified or include false names to protect the privacy of individuals.
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Case study28 Apr 2026When it rains it pours
In April 2024, the tenant complained to our Office that it took Housing ACT almost a year to repair their loungeroom ceiling. The tenant...
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Case study28 Apr 2026Investigation into the ACT Revenue Office’s collection of historical debts
In May 2025, we published What’s fair?: Collecting historical debts about the ACT Revenue Office’s practices for the collection of...
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Case study28 Apr 2026How much does it cost to replace a light globe?
A tenant complained to us about Housing ACT’s decision to charge them $48 to replace a light globe. While replacing blown light globes is a...