Annual Report 2009-2010

Contents

Transmittal Certificate

Contacting the ACT Ombudsman

1. Section A: Performance and financial management reporting
   • Introduction
   • The organisation
   • Overview
   • Highlights
   • Outlook for 2010-11
   • Analysis of agency performance
   • Table 1: Summary of achievements against performance indicators, 2009–10
   • ACT Government Agencies–Complaints
   • Figure 1: Approaches and Complaints received about ACT Government agencies, 1999–2000 to 2009–2010
   • Figure 2: Spread of approaches and complaints received about ACT Government agencies, 2009–2010
   • Figure 3: Time taken to finalise approaches and complaints about ACT Government agencies, 2009–2010
   • ACT Policing - Complaints
   • ACT Policing - Inspections
2. Section B: Consultation and scrutiny reporting
   • Community engagement
   • Legislative Assembly Committee inquiries and reports
   • Legislation report
3. Section C: Legislative and policy based reporting
   • Public Interest Disclosure
   • Freedom of information
   • Internal accountability
   • Community grants/assistance/sponsorship
   • Territory records
   • Human Rights Act 2004
   • Commissioner for the Environment
   • ACT Multicultural Strategy
   • Aboriginal and Torres Strait Islander reporting
   • Ecologically sustainable development
   • ACT Women's Plan
4. Appendixes
   • Appendix 1 - Statistics (explanations of terms used in Table A1)
   • Table 1a: Approaches and complaints received and finalised about ACT Government agencies, 2009–2010, Ombudsman Act 1989 (ACT) (Including freedom of information)
   • Appendix 2 - Report omissions and reason for non-compliance
   • Table 2a: Report Omissions and reasons for non-compliance
5. References
   • Abbreviations and acronyms