Appendicies
Appendices
- Appendix 1—Approaches and complaints received and finalised about ACT Government agencies and ACT Policing, 2011–12 (including FOI)
- Appendix 2—Report omissions and reason for non-compliance
APPENDIX 1—APPROACHES AND COMPLAINTS RECEIVED AND FINALISED ABOUT ACT GOVERNMENT AGENCIES AND ACT POLICING, 2011–12 (INCLUDING FOI)
Explanation of terms used in Table A1
| APPROACHES/ COMPLAINTS RECEIVED | Approaches/complaints received in 2011–12 |
|---|---|
| APPROACHES/ COMPLAINTS FINALISED | Approaches/complaints finalised in 2011–12, including some complaints carried over from previous years |
| CATEGORY 1 | Approaches/complaints resolved without investigation, outcomes include decisions not to investigate and referrals to appropriate agency or authority |
| CATEGORY 2 | Complaints that cannot be resolved at Category 1 and require further internal enquiries/research or more information from the complainant, resolved without contacting the agency |
| CATEGORY 3 | Complaints where an investigation was conducted and the agency contacted |
| CATEGORY 4 | Further investigation conducted as the complaint was not able to be resolved at Category 3 |
| CATEGORY 5 | Further investigation conducted as the complaint was not able to be resolved in Category 4; involves formal reporting processes |
| REMEDIES | Complaints can contain a number of issues, each requiring separate investigation and possibly resulting in a number of different remedies |
Table A1: Approaches and complaints received and finalised about ACT government agencies and ACT Policing, 2011–12 (including freedom of information)
| DIRECTORATE/AGENCY | RECEIVED | FINALISED | REMEDIES | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| NO INVESTIGATION | INVESTIGATED | |||||||||||||||
| Total Received | Category 1 | Category 2 | Category 3 | Category 4 | Category 5 | Total Finalised | Action expedited | Apology | Decision changed or reconsidered | Disciplinary action | Explanation | Financial remedy | Other non-financial remedy | Remedy provided by agency without Ombudsman intervention | Total Remedies | |
| Chief Minister and Cabinet | ||||||||||||||||
| Chief Minister’s Department | 2 | 1 | 1 | 2 | ||||||||||||
| ACT Legislative Assembly | 1 | 0 | ||||||||||||||
| 3 | 2 | |||||||||||||||
| Community Services | ||||||||||||||||
| Housing ACT | 151 | 71 | 25 | 32 | 9 | 137 | 11 | 7 | 2 | 2 | 30 | 3 | 4 | 59 | ||
| Office for Children Youth and Family Support | 19 | 15 | 6 | 1 | 22 | 1 | 1 | |||||||||
| 170 | 159 | |||||||||||||||
| Economic Development | ||||||||||||||||
| ACT Gambling and Racing Commission | 42 | 4 | 18 | 4 | 26 | 1 | 1 | |||||||||
| ACT TAB | 2 | 2 | 2 | |||||||||||||
| Department of Land and Property Services | 1 | 1 | 1 | |||||||||||||
| 45 | 29 | |||||||||||||||
| Education and Training | ||||||||||||||||
| Education and Training Directorate | 14 | 7 | 5 | 1 | 13 | 1 | 1 | |||||||||
| University of Canberra | 14 | 4 | 9 | 1 | 14 | 1 | 1 | |||||||||
| Canberra Institute of Technology | 11 | 1 | 2 | 4 | 1 | 8 | 1 | 3 | 4 | |||||||
| 39 | 35 | |||||||||||||||
| Environment and Sustainable Development | ||||||||||||||||
| ACT Planning and Land Authority | 48 | 18 | 15 | 11 | 2 | 46 | 14 | 14 | ||||||||
| ActewAGL | 28 | 16 | 10 | 2 | 28 | |||||||||||
| Environment ACT | 4 | 3 | 3 | |||||||||||||
| 80 | 77 | |||||||||||||||
| Health | ||||||||||||||||
| Directorate Health | 15 | 9 | 5 | 2 | 1 | 17 | 1 | 1 | 1 | 3 | ||||||
| 15 | 17 | |||||||||||||||
| Justice and Community Safety | ||||||||||||||||
| Justice and Community Safety Directorate | 3 | 2 | 1 | 1 | 1 | 5 | 1 | 1 | 2 | |||||||
| ACT Corrective Services | 73 | 23 | 24 | 31 | 3 | 81 | 2 | 2 | 18 | 1 | 1 | 5 | 29 | |||
| ACT Office of Regulatory Services | 39 | 8 | 15 | 8 | 1 | 32 | 1 | 6 | 1 | 1 | 1 | 10 | ||||
| Public Trustee for the ACT | 17 | 7 | 5 | 4 | 16 | 3 | 3 | |||||||||
| Legal Aid Commission of the ACT | 14 | 11 | 2 | 13 | ||||||||||||
| ACT Civil and Administrative Tribunal | 12 | 4 | 5 | 2 | 11 | 1 | 1 | |||||||||
| ACT Director of Public Prosecutions | 9 | 1 | 6 | 1 | 1 | 9 | 1 | 1 | ||||||||
| ACT Human Rights Commission | 9 | 5 | 4 | 9 | ||||||||||||
| ACT Government Solicitor | 2 | 1 | 1 | 2 | ||||||||||||
| Supreme Court of the ACT | 1 | 1 | 1 | |||||||||||||
| Office of the Public Advocate of the ACT | 1 | 1 | 1 | |||||||||||||
| ACT Magistrates Court | 1 | 1 | 1 | |||||||||||||
| 181 | 181 | |||||||||||||||
| Territory and Municipal Services | ||||||||||||||||
| Territory and Municipal Services Directorate | 57 | 24 | 22 | 10 | 56 | 1 | 1 | 6 | 1 | 9 | ||||||
| ACTION | 16 | 3 | 7 | 7 | 1 | 18 | 1 | 9 | 10 | |||||||
| 73 | 74 | |||||||||||||||
| Treasury | ||||||||||||||||
| Treasury Directorate | 19 | 10 | 8 | 18 | ||||||||||||
| 19 | 18 | |||||||||||||||
| ACT Policing | 138 | 90 | 39 | 5 | 7 | 141 | 3 | 4 | 3 | 2 | 9 | 6 | 27 | |||
| 138 | 141 | |||||||||||||||
| ACT Government Total | 763 | 338 | 241 | 126 | 27 | 1 | 733 | 15 | 13 | 13 | 6 | 102 | 3 | 12 | 12 | 176 |
APPENDIX 2—REPORT OMISSIONS AND REASON FOR NON-COMPLIANCE
The ACT Ombudsman has been declared a public authority in accordance with section 16 of the Annual Reports (Government Agencies) Act 2004. However, the Commonwealth Ombudsman, who is appointed under the Ombudsman Act, discharges the role of ACT Ombudsman under the ACT Self-Government Act. Due to this arrangement, the ACT Ombudsman is unable to report against some aspects of the ACT Chief Minister’s Annual Reports Directions 2011–2012. Reporting on these issues and whole‑of‑government issues is provided for the office as a whole through the Commonwealth Ombudsman Annual Report 2011–2012, which will be available on the Commonwealth Ombudsman website ( www.ombudsman.gov.au ) in late October 2012.
Table A2: Report omissions and reasons for non-compliance
| SECTION | PART | REASON |
|---|---|---|
| A: Performance and financial management reporting |
A.5 Management discussion and analysis A.6 Financial report A.7 Statement of performance A.8 Strategic indicators A.10 Triple bottom line Reporting | ACT Ombudsman functions are intrinsically linked with broader Commonwealth Ombudsman organisational operations. |
| B: Consultation and scrutiny reporting | B.2 Internal and external scrutiny | ACT Ombudsman functions are intrinsically linked with broader Commonwealth Ombudsman organisational operations. |
| C: Legislative and policy-based reporting |
C.1 Risk management and internal audit C.2 Fraud prevention C.5 Internal accountability C.6 Human resource performance C.7 Staffing profile C.8 Learning and development C.9 Workplace health and safety C.10 Workplace relations C.11 Human Rights Act 2004 C.13 Strategic asset management C.14 Capital works C.15 Government contracting C.19 Ecologically sustainable development (in part) C.20 Climate change and greenhouse gas reduction policies and programs C.20 Climate change and greenhouse gas reduction policies and programs C.23 ACT Strategic Plan for Positive Ageing 2010–14 C.24 ACT Women’s Plan 2010–15 | ACT Ombudsman functions are intrinsically linked with broader Commonwealth Ombudsman organisational operations. |
|
C.12 Strategic Bushfire Management Plan C.18 Commissioner for the Environment C.25 Model Litigant Guidelines C.26 Notices of non-compliance | No requirement to report |