ACT Ombudsman
Annual Report 2011-2012

Welcome to the ACT Ombudsman Annual Report for 2011-12.

Transmittal Certificate

1. Foreword
2. Section A: Performance and financial management reporting
   • The Organisation
   • Overview
   • Highlights
   • Outlook
   • Statement of performance
   • Analysis of agency performance
     • ACT Government Directorates — Approaches and Complaints
     • ACT Policing
3. Section B: Consultation and scrutiny reporting
   • Community engagement
   • Legislative Assembly Committee inquiries and reports
   • Legislation report
4. Section C: Legislative and policy-based reporting
   • Public interest disclosure
   • Freedom of Information
   • Community grants/assistance/sponsorship
   • Territory records
   • ACT Multicultural Strategy 2010–13
   • Aboriginal and Torres Strait Islander reporting
   • ACT Policing Inspection Reports
5. Appendices
   • Appendix 1—Approaches and complaints received and finalised about ACT Government agencies and ACT Policing, 2011–12 (including FOI)
   • Appendix 2—Report omissions and reason for non-compliance
6. References
   • Abbreviations and acronyms
   • Compliance index
   • List of figures and tables
   • Index