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      Part 7: Appendices

      Part 7: Appendices

      Appendix 1

      Table 9: Complaints received or finalised by ACT Ombudsman in 2020–21

      Directorate/AgencyTotal received 2020–21Total finalised 2020–21Finalised with investigationFinalised without investigation
      Canberra Health Services5514
      Chief Minister, Treasury and Economic Development Directorate110105798
      Access Canberra7972666
      ACT Revenue Office1313013
      Canberra Institute of Technology1101
      University of Canberra1517116
      Chief Minister, Treasury and Economic Development – other2202
      Community Services Directorate14013110121
      Housing ACT13012110111
      Community Services ¬– other1010010
      Education Directorate1515015
      Environment Planning and Sustainable Development Directorate2423122
      Health Directorate1311011
      Justice and Community Safety Directorate12312212 
      ACT Corrective Services11611511104
      ACT Emergency Services Agency0000
      Justice and Community Safety – other7716
      Transport Canberra and City Services Directorate3232626
      Independent statutory offices3435233
      ACT Court or Tribunal8808
      ACT Human Rights Commission6606
      Director of Public Prosecutions1101
      Legal Aid ACT2202
      Public Trustee and Guardian for the ACT1718216
      Officer of the Legislative Assembly1101
      ACT Electoral Commission1101
      Prescribed authorities1101
      ACT Law Society1101
      Territory-owned corporations2202
      ACT Long Service Leave Authority1101
      Icon Water1101
      TOTAL ACT Government 50048339444
      ACT Policing1031077100
      TOTAL ACT60359046544

      a - Note a further 6 FOI complaints were received, and 7 complaints were finalised. Twenty-one complaints were received and finalised about reportable conduct. Four complaints were received and 4 were finalised about the ACT Integrity Commission. A total of 634 ACT complaints received by the Office in 2020–21 and 622 complaints were finalised in the same period.

      Appendix 2

      Table 10: Outcomes of finalised complaint investigations for 2020–21 by agency and by outcome

      Directorate /AgencyInvestigations finalisedAction expeditedAgency officer action takenApologyBetter Explanation by AgencyBetter Explanation by OmbudsmanChange to law, policy or practiceDecision changed or reconsideredFee refunded, waived or reducedNo RemedyOther financial remedyRemedy provided by agencyTotal

      Canberra Health Services

      1

      		     

      1

      		     

      1

      Chief Minister, Treasury and Economic Development Directorate

      7

      1

      		 

      3

      1

      4

      3

      1

      2

      		  

      1

      16

      Access Canberra

      6

      1

      		 

      3

      1

      3

      3

      1

      2

      		  

      1

      15

      ACT Revenue Office

      		             

      Canberra Institute of Technology

      		             

      University of Canberra

      1

      		    

      1

      		      

      1

      Chief Minister, Treasury and Economic Development

      		             

      Community Services Directorate

      10

      2

      		 

      4

      3

      8

      2

      6

      		  

      1

      2

      28

      Housing ACT

      10

      2

      		 

      4

      3

      8

      2

      6

      		  

      1

      2

      28

      Community Services - other

      		             

      Education Directorate

      		             

      Environment Planning and Sustainable Development Directorate

      1

      		        

      1

      		  

      1

      Health Directorate

      		             

      Justice and Community Safety Directorate

      12

      		   

      8

      9

      		 

      1

      		 

      3

      1

      2

      24

      ACT Corrective Services

      11

      		   

      7

      8

      		 

      1

      		 

      3

      1

      2

      22

      ACT Emergency Services Agency

      		             

      Justice and Community Safety – other

      1

      		   

      1

      1

      		      

      2

      Independent Statutory Offices

      2

      		   

      1

      		    

      1

      		 

      1

      3

      ACT Court or Tribunal

      		             

      ACT Human Rights Commission

      		             

      Director of Public Prosecutions

      		             

      Legal Aid ACT

      		             

      Public Trustee and Guardian

      2

      		   

      1

      		    

      1

      		 

      1

      3

      Office of the Legislative Assembly

      		             

      ACT Electoral Commission

      		             

      Prescribed Authorities

      		             

      ACT Law Society

      		             

      Territory-owned Corporations

      		             

      ACT Long Service Leave Authority

      		             

      Icon Water

      		             

      Transport Canberra and City Services

      6

      1

      1

      2

      2

      5

      2

      1

      		   

      1

      15

      ACT Government

      39

      4

      1

      9

      15

      26

      8

      9

      2

      5

      2

      7

      88

      ACT Policing

      7

      2

      		   

      5

      		   

      1

      		  

      8

      Total

      		 

      6

      1

      9

      15

      31

      8

      9

      2

      6

      2

      7

      96

      b Note: one investigation may result in multiple outcomes

      c Note: this table does not include outcomes for finalised matters in relation to FOI, Reportable Conduct or the ACT integrity Commission. These outcomes are reported separately.