Contents

• Transmittal Certificate
• Part 1: Review by the Ombudsman
• Part 2: Annual Report Requirements
• Part 3: Performance analysis
• Part 4: Annual report requirements for specific reporting entities
• Part 5: Whole-of-Government annual reporting
• Part 6: State of the Service Report
• Part 7: Appendices
  • Appendix 1
  • Appendix 2
• Part 8: References
  • List of figures
  • List of tables
  • Glossary
  • Compliance statement

Report on omissions and reasons for non-compliance

Credits

Australian Capital Territory

ISSN 1037–4302

Material presented in this report is provided under a Creative Commons Attribution 4.0 international licence accessible at creativecommons.org/licenses/by/4.0/

Please attribute information in this report as licensed from the ACT Ombudsman under a Creative Commons 4.0 licence.

Produced by the ACT Ombudsman, Canberra.

Transmittal Certificate

7 October 2022

Ms Joy Burch MLA

Speaker

Legislative Assembly for the ACT

London Circuit

CANBERRA ACT 2600

Dear Speaker

I present to you the 2021–22 ACT Ombudsman Annual Report.

The report has been prepared to fulfil the requirements of s 7A of the Annual Reports (Government Agencies) Act 2004.

I certify the 2021–22 ACT Ombudsman Annual Report is an honest and accurate account of the work of the ACT Ombudsman’s Office (the Office) and that all material information on the operations of the Office has been included for the period from 1 July 2021 to 30 June 2022.

As I am an Officer of the Assembly, this report is not subject to the Annual Reports (Government Agencies) Directions 2022. Where relevant to the Office, I sought to include similar information in this report to the information required under these directions.

Section 15 of the Annual Reports (Government Agencies) Act 2004 requires that you present a copy of this report to the Legislative Assembly within 15 weeks after the end of the reporting year.

Yours sincerely

Iain Anderson

ACT Ombudsman

Contacting the ACT Ombudsman

For enquiries about this report, or requests for other information, please contact the ACT Ombudsman’s Office:

Emailactombo@ombudsman.gov.au

Post GPO Box 442
CANBERRA ACT 2601

Telephone(02) 6276 3773

If you would like further information about the Ombudsman, go to:

Websiteombudsman.act.gov.au