ACT Ombudsman Annual Report 2003-04

 ACT Ombudsman annual report 2003–2004

Table of contents

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Transmittal letter and certificate to Minister

Contacting the ACT Ombudsman

  1. Ombudsman overview
    • Introduction
    • Key activities in 2003–04
    • Performance review
    • Outlook for 2004–05
  2. Role and overall performance
    • Ombudsman role and functions
    • Performance report
    • ACT Government agencies overview
    • ACT Policing overview
  3. Organisational governance
    • Internal accountability structures and processes
    • Strategic and organisational planning
    • Government contractual debts
  4. Information and access
    • Freedom of Information
    • Public Interest Disclosure
    • Territory records
  5. Community and environment
    • Community engagement
    • Commissioner for the environment
    • Multicultural framework

Appendix: Statistics

Abbreviations and acronyms

Compliance index