Appendixes
Appendix 1 | Statistics
Approaches and complaints received about ACT Government agencies, 2003–04 to 2007–08
Explanation of terms used in table A1
Approaches/complaints finalised—approaches/complaints finalised in 2007–08, including some complaints carried over from previous years
Approaches/complaints received—approaches/complaints received in 2007–08
Category 1 approaches—resolved without investigation, outcomes include decisions not
to investigate and referrals to appropriate agency or authority
Category 2 approaches—approaches that cannot be resolved at category 1 and require further internal enquiries/research or more information from the complainant, resolved without contacting the agency
Category 3 approaches—investigation conducted and agency contacted
Category 4 approaches—further investigation conducted, as the complaint was not able to be resolved in category 3
Category 5 approaches—further investigation conducted, as the complaint was not able to be resolved in category 4; involves formal reporting processes
Remedies—complaints can contain a number of issues, each requiring separate investigation and possibly resulting in a number of different remedies.
Table A1: Approaches and complaints about ACT Government agencies received and finalised, 2007–08
Appendix 2 | Report omissions and reasons for non-compliance
The ACT Ombudsman is neither a public authority nor an administrative unit within the meaning of the Annual Reports (Government Agencies) Act 2004 (ACT). Consequently, the ACT Ombudsman is unable to report against some aspects of the ACT Chief Minister’s Annual Report Directions 2007–2008. Reporting on these issues and whole-of-government issues is provided for the office as a whole through the Commonwealth Ombudsman Annual Report 2007–2008.
Table A2—Report omissions and reasons for non-compliance
| Section | Part | Reason |
| Section A: Performance and financial management reporting | A.5 Management discussion and analysis A.6 Financial report A.7 Statement of performance A.8 Strategic indicators | ACT Ombudsman functions are intrinsically linked with broader Commonwealth Ombudsman organisational operations |
| Section B: Consultation and scrutiny reporting | B.2 Internal and external scrutiny | ACT Ombudsman functions are intrinsically linked with broader Commonwealth Ombudsman organisational operations |
| Section C: Legislative and policy based reporting | C.11 Strategic Bushfire Management Plan | No requirement to report |
| C.1 Risk management and internal audit C.2 Fraud prevention C.5 Internal accountability (most aspects) C.6 HR performance C.7 Staffing profile C.8 Learning and development C.9 Workplace health and safety C.10 Workplace relations C.12 Strategic asset management C.13 Capital works C.14 Government contracting | ACT Ombudsman functions are intrinsically linked with broader Commonwealth Ombudsman organisational operations |