CONTENTS

Transmittal letter and certificate to Minister

Contacting the ACT Ombudsman

1. Performance and financial management
   • The organisation
   • Overview
   • Highlights
   • Outlook for 2008–09
   • Analysis of agency performance
2. Complaints and Inspections
   • Complaints—ACT Government agencies
   • Complaints—ACT Policing
   • Inspections—ACT Policing
3. Consultation and scrutiny reporting
   • Community engagement
   • Legislative Assembly Committee inquiries and reports
   • Legislative report
4. Legislative and policy based reporting
   • Public interest disclosure
   • Freedom of information
   • Internal accountability
   • Community grants/assistance/sponsorship
   • Territory Records
   • Human Rights Act 2004
   • Commissioner for the Environment
   • ACT Multicultural Strategy
   • Aboriginal and Torres Strait Islander reporting
   • Ecologically sustainable development
   • ACT Women's plan
5. Appendixes
   • Appendix 1—Statistics
   • Appendix 2—Report omissions and reasons for non-compliance
6. References
   • Abbreviations and acronyms
   • Compliance index
   • List of tables and figures