APPENDIX 1

Approaches and complaints received and finalised about directorates and ACT Policing 2015–16

Directorate/Agency	Total received	Not investigated	Investigated	Total finalised	Action expedited	Apology	Decision changed or reconsidered	Explanation	Financial remedy	Law, policy or practice changed	Other non-financial remedy	Remedy provided by agency without Ombudsman Intervention	Total remedies*
Chief Minister, Treasury and Economic Development Directorate	144	123	34	157	6	3	7	32	2	2	1		53
Access Canberra	58	48	12	60	3	2	2	14	1	1	1		24
Chief Minister, Treasury and Economic Development	46	41	11	52	2		1	9					12
ACT Revenue Office	20	19	4	23				3		1			4
University of Canberra	20	15	7	22	1	1	4	6					13
Community Services Directorate	104	95	11	106	1	2	2	16			1	1	23
Community Services Directorate	18	17	1	18				2					2
Housing ACT	86	78	10	88	1	2	2	14			1	1	21
Education and Training Directorate	19	17	2	19	0			3					3
Canberra Institute of Technology	6	5	1	6				2					2
Education and Training	13	12	1	13				1					1
Environment and Planning Directorate	20	17	1	18	1								1
Health Directorate	20	20	0	20
Justice and Community Safety Directorate	105	86	21	107	1		3	16	3	1	1	1	26
ACT Corrective Services	46	34	15	49			2	10	3			1	16
ACT Court or Tribunal	14	14	1	15				2		1	1		4
Justice and Community Safety	19	15	2	17			1	1					2
Legal Aid ACT	6	5	1	6				1					1
ACT Law Society	5	5		5
Public Advocate of the ACT	1	1		1
Public Trustee for the ACT	14	12	1	13				1					1
Territory and Municipal Services Directorate	34	27	6	33	1		4	6	1	1	1	1	15
ACTION Bus	3	3		3
Territory and Municipal Services	31	27	6	30	1		4	6	1	1	1	1	15
ACT Directorates TOTAL	446	385	74	459	9	5	16	72	6	4	4	3	119
ACT Policing	122	110	17	127	3		6	3			1	1	14
ACT GOVERNMENT	568	495	91	586	12	5	22	75	6	4	5	4	133

*Multiple remedies may result from the same investigation