CONTENTS

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Transmittal letter and certificate to Minister

Contacting the ACT Ombudsman

1. Ombudsman review
   • Introduction
   • The organisation
   • Overview
   • Highlights
   • Outlook for 200607
   • Conclusion
2. Performance
   • Analysis of performance
   • Human Rights Act
   • Access to government strategy
   • Community engagement
   • Multicultural framework
   • Aboriginal and Torres Strait Islander reporting
   • ACT Women's Plan
   • Complaints—ACT Government agencies
     • Complaints overview
     • Complaint themes
   • Complaints—ACT Policing
     • Complaints overview
     • Complaint themes
3. Management of organisation
   • Governance
   • Internal accountability
   • Reports required by legislation
   • Freedom of information
   • Public interest disclosure
   • Territory records
   • Sustainability and environment
4. Appendixes
   • Appendix 1: Legislative report
   • Appendix 2: Statistics
   • Appendix 3: Omissions and reason for non-compliance
   • Glossary

Compliance index

List of tables and figures