ACT Ombudsman annual report 2008–09

Contents

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Transmittal certificate

Contacting the ACT Ombudsman

Section A: Performance and financial management reporting
Introduction
The organisation
Overview
Highlights
Outlook for 2009–10
Analysis of agency performance
Complaints—ACT Government agencies
Complaints—ACT Policing
Inspections—ACT Policing

Section B: Consultation and scrutiny reporting
Community engagement
Legislative Assembly Committee inquiries and reports
Legislation report

Section C: Legislative and policy based reporting
Public interest disclosure
Freedom of information
Internal accountability
Community grants/assistance/sponsorship
Territory records
Human Rights Act 2004
Commissioner for the Environment
ACT Multicultural Strategy
Aboriginal and Torres Strait Islander reporting
Ecologically sustainable development
ACT Women's Plan

Appendixes
Appendix 1—Statistics
Appendix 2—Report omissions and reasons for non-compliance

References
Abbreviations and acronyms
Compliance index
List of tables and figures